Booking Management & Cancellation Policy.
Our standard operational parameters regarding reservations, date adjustments, and transaction reversals.
Key Policy Thresholds
24 Hours Prior to Arrival
100% Retained
(If cancelled outside window)
100% Forfeited
(One night charge or full stay fee)
At Aira Suites, we prioritize transactional transparency and aim to provide a fair cancellation matrix for our diverse clientele of corporate, family, and transient travelers. This protocol defines the terms under which reservations can be modified or voided.
1. General Cancellation Protocol
Reservations may be cancelled up to 24 hours prior to the standard check-in time of 12:00 PM (IST) on the day of arrival, free of any charge. The full amount paid during booking will be reversed and initiated for return to the original payment instrument.
2. Late Cancellation & No-Show Fee
Cancellations received within the final 24-hour window leading up to the arrival date will incur a financial penalty. For single-night bookings, the entire amount is forfeited. For multi-night reservations, a fee equivalent to the primary night's stay (including applicable taxes) will be charged, and the subsequent nights will be voided.
3. Modified Reservations
Adjustments to stay dates are subject to operational room availability and potential dynamic rate fluctuation. We will make reasonable efforts to accommodate modifications received before the 24-hour cancellation threshold without penalty; however, late modification requests are subject to approval by the front desk management and may be treated under the late cancellation matrix.
4. Special Cases // Force Majeure
In exceptional circumstances beyond the guest's control (e.g., severe transit disruption, documented medical emergency), Aira Suites Front Desk Desk Management may, at its sole discretion, review and potentially modify the standard cancellation penalties. Guests must provide valid documentation for these claims to be processed.